Terms of Service

The rules of the road for using this site, the Fleet platform, and any hardware you buy from us. Plain English where we can manage it, legal-speak where we have to.

Effective May 7, 2026

1. Acceptance

These Terms of Service (Terms) are a legal agreement between you and Echolo, LLC (Echolo, we, us). By using this site, accessing the Fleet platform, or buying hardware from us, you agree to these Terms. If you don't agree, don't use the site, the platform, or the hardware.

If you are accepting on behalf of a company, you represent that you have the authority to bind that company to these Terms. In that case, "you" means that company.

2. Definitions

Site means the marketing website at echolo.io and any subdomains.
Platform or Fleet means the Echolo Fleet software-as-a-service product, including any APIs, mobile or desktop clients, and documentation.
Hardware means physical products sold by Echolo, including gateways, beacons, sensors, and accessories.
Order means a purchase of Hardware or a subscription to Fleet.
Customer Data means data that you or your authorized users submit to or generate through the Platform, including telemetry from your Hardware.

3. The Site

The Site is informational. Specifications, pricing, and availability are subject to change. Nothing on the Site is an offer to sell; orders are not binding until accepted by Echolo in writing or fulfilled.

4. Accounts

Access to the Platform requires an account. You must be at least 18 years old and using the Platform for business purposes. You are responsible for keeping your credentials secure, for activity under your account, and for the conduct of your authorized users. Notify us at support@echolo.io if you suspect unauthorized access.

5. Subscriptions and billing

Fleet is offered on monthly or annual subscription terms.
Subscription fees are invoiced on Net 30 terms unless otherwise stated in your order or signed agreement.
Subscriptions auto-renew at the end of each term unless cancelled. Monthly plans require notice of cancellation before the next renewal; annual plans require at least 30 days' notice before the renewal date.
We may change subscription pricing for renewal terms with at least 30 days' notice.
Past-due invoices accrue interest at the lower of 1.5% per month or the maximum allowed by law. Continued non-payment may result in suspension or termination of the Platform.
Fees are non-refundable except as expressly required by these Terms or your signed agreement.
Fees are exclusive of taxes; you are responsible for applicable taxes other than those based on Echolo's net income.

6. Service-level commitment

We target 99.5% monthly uptime for the Platform. If you have a signed agreement with a different service-level commitment, that agreement controls.

The following are excluded from uptime calculations:

Scheduled maintenance announced in advance.
Emergency maintenance required to address a security issue or a critical defect.
Outages caused by your equipment, network, configuration, or third-party services we don't control.
Force majeure events, including widespread internet outages or actions by upstream providers (Cloudflare, DigitalOcean, the cellular carriers, etc.).

Service credits, if any, are described in your signed agreement. In the absence of a signed agreement, we do not offer monetary credits, but we will work in good faith to restore service.

7. Hardware orders

Prepayment is required before Hardware ships. We accept the payment methods listed at checkout or invoice.
Customer pays shipping, handling, duties, and applicable taxes. Shipping costs are quoted at order confirmation.
Title and risk of loss pass to you when Hardware is delivered to the carrier (FOB origin).
Lead times are estimates, not guarantees. We will let you know promptly if a date slips.
Returns: Hardware in unused, resalable condition may be returned within 30 days of delivery for a refund of the product cost, less original and return shipping. A restocking fee may apply for opened or partially-used product. Contact support@echolo.io to request a Return Merchandise Authorization (RMA) number before shipping anything back. Returns received without an RMA may be refused.
Custom-built or customer-specific Hardware is non-returnable except for warranty defects.

8. Hardware warranty

Echolo warrants that Hardware will be free from defects in materials and workmanship for 12 months from the date of delivery. As your sole remedy under this warranty, Echolo will, at its option, repair the Hardware, replace it with a functionally equivalent unit, or refund the purchase price.

This warranty does not cover:

Damage from misuse, abuse, accident, neglect, improper installation, or operation outside the published environmental ratings.
Damage from lightning, flooding, fire, or other force majeure events.
Cosmetic damage that does not affect functionality.
Hardware that has been opened, modified, repaired, or had its firmware altered by anyone other than Echolo or an authorized technician.
Consumable items such as batteries beyond their reasonable useful life.
Issues caused by third-party hardware, software, or services used in combination with the Hardware.

EXCEPT FOR THIS LIMITED WARRANTY, ECHOLO MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Customer data

You retain ownership of all Customer Data. We don't claim it and we don't resell it.
You grant Echolo a limited, non-exclusive license to host, process, transmit, display, and back up Customer Data solely to provide and improve the Platform on your behalf.
Customer Data is stored in the United States. We do not replicate Customer Data to other regions without a written agreement.
Our handling of personal information within Customer Data is governed by our Privacy Policy and any applicable Data Processing Addendum.
On termination, you may export your Customer Data for up to 30 days. After that, we delete or anonymize it in the normal course, subject to legal retention requirements.

10. Acceptable use

You agree not to:

Scrape, crawl, or harvest the Site or the Platform beyond normal browsing or documented API usage.
Submit bulk or automated requests through the contact form, or use it to send unsolicited messages.
Reverse-engineer, decompile, or attempt to extract the source code of the Platform or the firmware on Echolo Hardware, except where this restriction is prohibited by law.
Use the Platform or Hardware to violate law, infringe intellectual property, or harass or harm third parties.
Probe, scan, or test the vulnerability of our systems without a written agreement, or interfere with their operation.
Use the Platform or Hardware in life-safety, life-support, or other safety-critical applications without a separate written agreement that expressly contemplates that use.
Resell or sublicense the Platform without our written consent.

We may suspend access for violations of this section. We try to warn first; we don't promise to.

11. Intellectual property

Echolo retains all rights, title, and interest in the Site, the Platform, the underlying software, our hardware designs and firmware, our documentation, and our content (including journal entries). The "Echolo" name, wordmark, and logo are trademarks of Echolo, LLC.

These Terms grant you only the limited rights expressly stated: the right to access and use the Site under these Terms, and (if you have a subscription) the right to use the Platform per your order. No other rights are granted by implication, estoppel, or otherwise.

If you provide feedback or suggestions, you grant Echolo a perpetual, royalty-free license to use that feedback to improve our products. We don't owe you anything for it.

12. Third-party content

The Site or the Platform may link to or integrate with third-party sites or services. We don't control them, we don't endorse them, and we are not responsible for their content, privacy practices, or availability.

13. Confidentiality

Each party will protect the other's non-public information shared in connection with these Terms with reasonable care, use it only to perform under these Terms, and not disclose it to third parties except to its personnel and contractors who need to know and are bound by confidentiality. Detailed confidentiality terms may be set out in a separate signed agreement, which will control if there is a conflict.

14. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR A SIGNED AGREEMENT, THE SITE, THE PLATFORM, AND THE HARDWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE." ECHOLO DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR REQUIREMENTS.

No advice or information you receive from us creates a warranty not expressly stated in these Terms.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECHOLO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS — WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY — WILL NOT EXCEED THE AMOUNTS YOU PAID TO ECHOLO IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

ECHOLO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These limits apply even if a remedy fails of its essential purpose. Some jurisdictions don't allow limits on certain damages; in those jurisdictions, our liability is limited to the smallest amount permitted by law.

16. Indemnification

By you. You will defend, indemnify, and hold Echolo harmless from any third-party claim arising out of your Customer Data, your use of the Platform or Hardware in violation of these Terms or applicable law, or your breach of Section 10 (Acceptable use).

By Echolo. We will defend you against any third-party claim that the Platform, when used as permitted by these Terms, infringes a US patent, copyright, or trademark, and we will pay damages finally awarded against you or agreed in settlement. We may, at our option, modify the Platform to be non-infringing, obtain a license, or terminate the affected portions and refund any prepaid unused fees. We have no obligation for claims arising from your modifications, your combining the Platform with anything we didn't supply, or your use after we've notified you to stop.

The indemnified party will give prompt written notice of any claim, allow the indemnifying party to control the defense, and cooperate reasonably (at the indemnifying party's expense).

17. Termination

Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
We may suspend or terminate your access immediately for non-payment, violation of Section 10 (Acceptable use), or use that creates a material risk to our systems or other customers.
On termination of a Fleet subscription: your access ends, and you may export Customer Data for up to 30 days. After that we delete or anonymize it in the normal course.
Sections that by their nature should survive termination — including ownership, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and these survival provisions — survive.

18. Governing law and venue

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties consent to the exclusive jurisdiction of the state and federal courts located in Rockwall County, Texas, for any dispute arising out of these Terms, except as set out in Section 19.

19. Dispute resolution

Before filing any lawsuit, the parties will try in good faith to resolve the dispute by negotiation. Either party may start that process by sending written notice to the other describing the dispute. If the dispute is not resolved within 30 days, either party may proceed in court as set out in Section 18.

Either party may seek injunctive or other equitable relief at any time without first complying with this section, where necessary to protect intellectual property or confidential information.

20. Force majeure

Neither party is liable for any delay or failure to perform caused by events outside its reasonable control, including natural disasters, war, civil unrest, labor disputes, internet or carrier outages, or government action. Payment obligations are not excused.

21. General

Entire agreement. These Terms, together with any signed agreement or order, are the entire agreement between us on the subject.
Order of precedence. If there's a conflict between these Terms and a signed agreement, the signed agreement controls.
Severability. If any provision is held unenforceable, the rest stays in effect.
No waiver. Failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Notices. We may send notices to the email address on your account or by posting on the Site. Notices to us go to support@echolo.io or the address in Section 23.
Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, or agency.
Electronic agreement. You agree these Terms may be entered into electronically and that electronic signatures are valid.

22. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by updating the "Effective" date at the top of this page and, for active customers, by direct notice. Your continued use of the Site, the Platform, or the Hardware after the effective date of a change constitutes acceptance.

23. Contact

Echolo, LLC

PO Box 337

Fate, TX 75132

United States

Email: support@echolo.io